Frequently Asked Questions

Everything you need to know about shopping with Sasa Global eShop

Are all beauty products sold on Sasa Global eShop authentic?

Yes, we guarantee 100% authenticity. We source our skincare, makeup, and fragrances directly from authorized distributors and the original brand manufacturers.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days. Please note that delivery times may vary depending on your local customs processing speeds.

What is your return policy for opened skincare items?

Due to hygiene and safety reasons, we can only accept returns on products that are unopened and in their original packaging within 30 days of purchase.

How can I track the status of my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our global logistics partner's portal.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various regional digital wallets like AliPay and WeChat Pay.

What should I do if a product arrives damaged?

Please contact our customer support team within 48 hours of delivery with photos of the damaged item and the packaging to initiate a free replacement or refund.